When it comes to sales, sometimes we’re too close to our business to clearly see what needs to be fixed. Other times we may see the road ahead clearly, but lack the appropriate tools to effectively navigate it. Whatever your situation, I’m here to help shorten your learning curve, identify high-impact areas of opportunity, learn what's needed to fix them quickly, and set you up for ongoing, repeatable success.
If you aren’t currently using an effective sales process, your business is suffering. Simple to follow but requiring full team buy-in, a sales process is a series of behaviors that take you from preparation to conversation to follow up, until the sale is ultimately won or lost. The most successful sales organizations know how vital a proven, consistent sales process is to bottom line profits. What does your current sales process look like?
Have you ever stayed at a job you loved under a boss you hated? I’m willing to bet not. The two simply aren’t compatible. In fact, the number one reason people quit their jobs isn’t because they hate their job; they quit because they hate their boss. And turnover costs businesses many thousands of dollars and man hours. Building a culture with quality leadership, on the other hand, is one of the most effective ways to build and retain high quality, invested, and ultimately productive teams.
Statistically speaking, businesses are nearly 14 times more likely to sell to an existing customer than to sell to a new one. And word of mouth spreads quickly—both positively and negatively. Most people think of customer service as a specific department. But in truth, every person who interacts with existing or potential customers is on your customer service team—from the salesperson to the billing clerk to the delivery technician. Are your customers receiving high quality service equally across the board?
Being a good salesperson doesn’t have to feel like “selling your soul” or being manipulative. In fact, effective sales is just the opposite: It’s having tools and language in place to offer your customers a solution to their needs. So whether you work as a salesperson or manage an entire team of salespeople, I’m here to help you establish strategy, process, and repeatable results.
As a business owner, you wear many hats. Your job is never over and you don’t get to “clock out.” And without the right systems and structures in place, it can feel like much of your job is attempting to put out fire after fire. The good news is that it doesn’t have to be this way. I’ve worked with dozens business owners, helping them navigate challenges and complexities as they work to achieve their goals.
Just because someone leads a team doesn’t necessarily make them a leader. And leading others well is only possible when your own leadership skills are well developed. While many people believe leadership is an inborn trait, the reality is that leadership is something you can teach, build, develop, and grow. Whatever your profession or position, I’m here to help you reach your full leadership potential.
“Going through Deb’s training, I am now able to coach my sales representatives beyond self-defeating behaviors and unleash the true talents they have. I have watched my team transform from ordinary to extraordinary!" - Stephanie Mitchell, Comcast Inbound Sales