I love target shooting. It’s extremely satisfying to hit the target, especially when you hit the bullseye. Yes, that’s my target, shot at 15 yards after not having shot a gun for over a year. Score! You get the same sense of satisfaction when you’ve connected well...
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Mind-blowing Customer Service
It isn’t often that I get “wowed” to tears, but Chewy.com has done it! I’ve been buying products from Chewy since 2015. The convenience of having heavy cases of canned food and kitty litter delivered straight to my door -- in 2 days with free shipping -- was a...
Eliminate buyer reluctance by using these two things…
What two things? Your ears! Being a great salesperson involves the ability to quickly understand the buyer’s situation which enables you to formulate the best possible solution. Understanding comes through listening. Rate Your Listening Skills Here’s a quick quiz to...
Let’s get clear about the importance of clarity in selling
The third characteristic of Christ discussed in my book Sell Like Jesus: 7 Characteristics of Christ for Ethical Sales, is clarity. Clarity is described as clearness, precision, and simplicity. Lack of clarity results in vagueness and ambiguity that cause confusion...
Connection: Three easy ways to intentionally build trust
People don’t care how much you know until they know how much you care. Just the other day I asked someone how business was going. His response was that all-too-familiar saying: “Business would be great if it wasn’t for the people.” Ouch… It was a reminder that...
3 Principles to banish sales stereotypes
Sales, like any other profession, has its share of shady characters that cause buyers to be suspicious of anyone who is selling anything. This reality results in an undertone of suspicion if not blatant distrust before we even talk with a prospect for the first time....